Quality & Insights Leader — Call Center Performance

A leading tech company is seeking a Quality & Insights Coach in Mabalacat, Philippines. The role involves leading a team to ensure high standards of call center quality performance. Ideal candidates will have a Bachelor’s degree, 2+ years in customer service or quality assurance, and strong analytical skills. Responsibilities include developing quality management programs and collaborating with various stakeholders to drive performance improvements. This position is critical for fostering a positive customer experience and enabling team members to reach their full potential.
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