Quality Manager, Amazon Now

Description
The Quality Manager will lead a team of Quality Associates to ensure best-in-class food safety, quality control, and regulatory compliance across fruits, vegetables, and fresh produce categories. This role is responsible for setting quality strategy, driving operational excellence, and building robust supplier and internal quality systems that protect customer trust and product integrity at scale.

Key job responsibilities
- Lead and develop a team of Quality Associates, setting clear goals and driving performance against quality and food safety KPIs.
- Own end-to-end food safety and quality compliance across fresh produce, ensuring adherence to HACCP, ISO 22000, and local regulations.
- Oversee audits and inspections, including engagement with municipality and regulatory bodies, and ensure timely closure of non-conformities.
- Drive root cause analysis (RCA) and corrective/preventive actions (CAPA) for customer complaints and quality issues.
- Man...