Quality Manager

Our customers expect every aspect of our business to be of a certain standard and rightly so, our company by its very name represents quality so the role of the quality assurance manager is critical to the business upholding its first-class reputation within the industry.
The Manager/Director of Quality drives continuous improvement and innovation across all departments and areas of the hotel through analyzing customer feedback, conducting daily quality audits, reviewing & establishing Standards and SOPs, identifying top priorities & opportunities for improvement, communicating relevant information and facilitating Quality Focus Groups.
Performs Stay Experience Platform Performance analysis, FORBES training, daily audits and prepares other QA reports.
• Conduct and leads the regular quality assurance meetings with all departments.
• Identifies areas of improvement through trends and analysis of guest feedback from various guest engagement platforms (internal & external).<...