Quality Performance Manager, Ring Blink Customer Support Quality Assurance (CSQA) team

Description
Ring and Blink Customer Support assists millions of customers annually with product and account questions. Associates resolve inquiries ranging from technical support to account management, delivering consistent and exceptional customer experiences.

The Customer Support Quality Assurance (CSQA) team, as part of the broader Neighbor Excellence organization, provides data-driven insights to elevate associate performance across Ring and Blink customer service interactions. CSQA partners across Operations, Learning, Content, and Technology to implement enhancements that drive customer satisfaction.

We are seeking an experienced Quality Performance Manager and AI-forward leader to support end-to-end associate quality improvement. This role executes quality framework initiatives, manages inspection processes, and coordinates cross-functional projects that elevate associate performance and customer satisfaction through AI-driven automation and scaled delivery....