Quality Specialist, AGI Data Services

Description
Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.

Key job responsibilities
- Define and implement quality metrics for established workflows
- Create prescriptive actions for quality issues
- Partner with customers, operations and internal support teams to optimize workflow quality
- Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
- Analyze data trends and develop solutions
- Monitor quality performance and coach operations teams
- Create and maintain quality metrics reports
- Handle customer escalations and recommendations
- Evaluate and suggest improvements for quality tools
- Support process documentation and implementation

A day in the life
Quality Specialist's primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics,...