Quality Specialist, Community Mailbox (CMB)

Job Description Overview

The Quality Specialist, Community Mailbox (CMB) reporting to the National Quality Lead is a critical position responsible for overseeing, and continuously improving quality assurance, compliance, and performance across all Service Provider personnel, vendors, and work activities under the Canada Post Street Furniture Program. This role ensures that contractual quality standards, KPIs, SLAs, and corrective action processes are consistently met or exceeded through structured quality management, data‑driven performance monitoring, and proactive continuous improvement initiatives.

Responsibilities

• Support program‑wide continuous improvement initiatives, including process optimization, performance enhancement, and quality risk mitigation. Ensure best‑in‑class quality practices are embedded across all operational activities and regions.
• Support and manage Change Requests (CRs) to ensure timely and compliant implementation....