Quality Specialist

**Join our team SIG as a **
**QUALITY SPECIALIST**
Responsible for managing the quality-related aspects of customer accounts.
The Quality Specialist oversees complaint management, aseptic commissioning on new lines, customer documentation, and food safety audits.
By providing dedicated support to a group of accounts, the Quality Specialist ensures effective incident follow-up, containment actions, defect delimitation, nonconforming product disposition, and root cause analysis.
The Quality Specialist serves as a Single Point of Contact (SPOC) and acts as an interface among customers, management, quality and production teams, service, sales, global engineering, global quality, and sleeve manufacturing plants.
The role focuses on enhancing customer satisfaction and improving NPS (Net Promoter Score) by designing and implementing improvement plans based on customer feedback
**Key job functions**
- **Complaint Management**: Manage and oversee the complaint...