Quality Support

Mō tēnei tūranga | About the role

As a Quality Support Officer, you'll play a key role in how we manage and learn from feedback across the organisation. You'll coordinate complaints, incidents and requests for information end-to-end, ensuring they're recorded, investigated and responded to in a timely, accurate and empathetic way. Working closely with clinical and operational teams, you'll support reviews, maintain high‑quality records in Logiqc, and help identify insights that drive continuous improvement and safer outcomes for tāngata whai ora and whānau.

Ngā haepapa matua | Key responsibilities

• Manage and coordinate feedback including complaints, incidents, compliments and requests for information
• Ensure all feedback is accurately recorded and maintained in the Quality Management System (Logiqc)
• Support the timely review and resolution of feedback in line with policy and legislative requirements
• Liaise with internal team...