R1647281 Genesys CloudCX Business Practice Architect

Concentrix is looking for an accomplished and experienced Genesys Cloud CX Architect to join our expanding organization in its goal to be the Premier Systems Integrator and Managed Services Provider of the market-leading CCaaS platforms with this position focused on Genesys Cloud CX. We are looking for candidates who can immediately contribute to our customers’ success.

Must be located in Central or Eastern Time Zone.

Your Impact:

• Provide technical product leadership within the Solution Architect and Development teams and throughout the Professional Services organization both in person and remotely

• Monitor Genesys product roadmap and communicate to pertinent stakeholders

• Identify new opportunities to leverage within Genesys platform, plus identify roadmap impacts to current processes/offerings

• Provide te...