Raffles Service Intern

The Raffles Service Intern delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries. 

The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel.  

Primary Responsibilities  

Deliver Friendly and Professional Service  

• Ensures smooth operation of the department by attending to incoming calls and emails that are pertaining to room and F&B reservations or general enquiries. 
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes. 
• Assists guests in a seamless F&B reservation process by providing restaurant and bar information, reservation confirmatio...