Ramp Hiring Travel Account: Customer Service Representative

About the role

IGT Technologies Philippines Inc. is seeking a talented and dedicated Customer Service Representative to join our dynamic team in Pavia, Iloilo. As a key member of our Call Centre, you will be responsible for providing exceptional customer service and support to our valued clients in the travel industry. This is a full-time role offering competitive pay and benefits.

What you'll be doing

1. Handling incoming calls from customers and responding to inquiries, concerns, and requests in a professional and timely manner
2. Providing accurate and up-to-date information to customers on products, services, and policies
3. Resolving customer issues and complaints effectively, while maintaining a positive and empathetic demeanour
4. Documenting customer interactions and maintaining detailed records in our customer relationship management (CRM) system
5. Collaborating with cross-functional teams to ensure seamless customer experie...