RB-Alternate Distribution-BBD - Tele Caller (Outsource)

ADIB
Full-time United Arab Emirates, United Arab Emirates Information and Record Clerks
Posted:
March 01, 2026
Location:
United Arab Emirates, United Arab Emirates, United Arab Emirates

Job Description

Role : Tele Caller - BBD
Location : Dubai

Role Purpose:

To enhance the post-account opening experience for ADIB customers by ensuring activation of essential banking services, educating clients on available financial solutions, and identifying relationship management opportunities to drive engagement and account utilization.

Key Accountabilities of the role

  • Service : Satisfactory level of Service.
  • Revenue: Account Funding Activation Rate
  • Quality and Control : Call Quality Score, Tracker Accuracy & Case Closure Rate, Average Handling Time.
  • Specialist Skills / Technical Knowledge Required for this role:

  • Welcome Call & Customer Engagement:
  • Initiate a personalized welcome call to newly onboarded customers to introduce them to ADIB’s suite of banking services and reinforce the bank’s commitment to customer satisfaction
  • Provide a brief...
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    Job Overview

    Job Type: Full-time
    Location: United Arab Emirates, United Arab Emirates
    Posted: March 01, 2026
    Deadline: April 10, 2026