RB-Alternate Distribution-BBD - Tele Caller (Outsource)

ADIB

Full-time United Arab Emirates, United Arab Emirates Information and Record Clerks

Posted:

March 01, 2026

Location:

United Arab Emirates, United Arab Emirates, United Arab Emirates

Job Description

Role : Tele Caller - BBD
Location : Dubai 

Role Purpose:

To enhance the post-account opening experience for ADIB customers by ensuring activation of essential banking services, educating clients on available financial solutions, and identifying relationship management opportunities to drive engagement and account utilization.
 
Key Accountabilities of the role 
Service : Satisfactory level of Service.
Revenue: Account Funding Activation Rate
Quality and Control : Call Quality Score, Tracker Accuracy & Case Closure Rate, Average Handling Time.
Specialist Skills / Technical Knowledge Required for this role:
 
Welcome Call & Customer Engagement:
Initiate a personalized welcome call to newly onboarded customers to introduce them to ADIB’s suite of banking services and reinforce the bank’s commitment to customer satisfaction
Provide a brief...
                

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Job Overview

Job Type: Full-time

Location: United Arab Emirates, United Arab Emirates

Posted: March 01, 2026

Deadline: April 10, 2026