RBC Operations Analyst: Batch Support

Drive operational success as an Operations Analyst at RBC in Toronto, Canada. This role focuses on batch job monitoring and production support in a fast-paced environment.
As an essential part of the Production Services Team, you will be on call 24/7 to oversee job flows across multiple platforms, including z/OS and Windows. Your tasks will include resolving production problems, implementing application changes, and ensuring high service levels. Strong communication and organizational capabilities are crucial in this position.
Key Responsibilities:
• Monitor and process batch jobs using ZEKE scheduler
• Identify production issues through proactive monitoring
• Work closely with technical support to resolve problems
• Maintain online documentation and JIRA reporting
• Execute and confirm accuracy of application updates
Requirements:
• IT-focused undergraduate degree strongly preferred
• Change management experience in complex programs
• Superior organiza...