RCC Programme Manager

DGF Role Profile

Organizational Background Information

Role Title Regional Programme Manager

Business Unit DHL Global Forwarding Europe

Location Ireland - Location is flexible 

Scope of Role

The overall purpose of the role is to drive service excellence across the customer account by

• Creating and managing the programmes to deliver service quality improvement activities.
• Creating and managing timely, accurate and insightful performance reporting data.
• Collaborate with all key stakeholders to meet complex service agreements, to drive KPI compliance and to act when the operation is not performing.

Reports to RCC PM Manager

Days & Hours of Work Mon-Fri: 08-00 – 16:30, or such hours as deemed necessary to fulfill the requirements of the role.

Travel Mi...