Real Time Analyst at Webhelp

Concentrix is expanding its community of game changers to Accra. We invite you to join us in driving innovation in one of the most competitive BPO regions in the world and be part of our transformation efforts.

We would like to bring you on board as our Real Time Analyst in Accra to make our expansion a success story and a model for our future endeavours. You will use your critical thinking to improve customer satisfaction and delivery practices at Concentrix Ghana.

What the job feels like:

Your main tasks are around adaptation of schedules and real-time adherence management. This role is critical for the success of the account in terms of volume handling and workforce management.

What you’ll experience at Concentrix

As a Real-time Analystwill need to have excellent knowledge on workforce management procedures. You will have direct contact with advisors and support staff and need excellent communication...