Real Time Analyst

UnifyCX is growing and looking for a RTA to join our motivated and ambitious team in Barranquilla
What Will You Do?
Monitor:
Demand Patterns - Contact Volume, handle time per contact, Staff requirement for multi-vendor operations
Supply Patterns – Shift Attendance, Staff Auxiliary Usage for planned and unplanned events on real time
External factors influencing demand and supply patterns for program real time which includes and not limited to network uptime/downtime, system application uptime/downtime and Natural calamities at the location
Detect & Alert:
Understand the plan for execution for the business prior to business / shift start
Analyze the parameters, detect deviations to the planned metrics assumptions
Alert operational stakeholders responsible for execution on the operational floor
Notify:
Communicate to stakeholders on deviations to the plan with associated risk to business
Identify resolution time and impact of deviation to operational...