Real-Time Analyst - Contact Center Performance & WFM

TP in Dubai is looking for an RTA to manage real-time performance in a Contact Center environment. The role demands at least 1 year of experience as an RTA, strong analytical skills, and proficiency with WFM tools like Genesys cloud.

Candidates should be able to work under pressure and monitor key performance indicators. Fluency in English is a must. This position is essential for ensuring optimal performance in a fast-paced setting.