Real Time Analyst

Company Description

Six Eleven Global Services and Solutions is a premier provider of call center and BPO solutions, based in the Philippines with 19 years of industry expertise. We are dedicated to delivering excellent customer experiences and efficient business processes by focusing on attentive listening, precision, and swift solutions. Our services are simple, reliable, and tailored to meet your business needs, ensuring remarkable results and satisfied customers. Partner with Six Eleven Global Services to elevate your business outcomes and create lasting impressions.

Role Description

This is a full-time, on-site position based in Davao del Sur for the role of Real Time Analyst. The Real Time Analyst will be responsible for monitoring and analyzing real-time workforce performance, managing schedules, and implementing workforce planning and processes to ensure operational efficiency. Key daily tasks include tracking call volumes, adjusting schedules,...