Real Time Analyst

Overview

Posted Thursday, February 27, 2025 at 7:00 a.m.

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story -

Responsibilities

• Evaluate large amounts of data
• Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
• Adjust staffing and scheduling according to the changing needs of the business
• Solicit extra hours or voluntary time off where applicable, to ensure staffing meets forecasted volumes for clients <...