Job Description
Join the Aventus Team
We are Aventus — a boutique customer experience BPO in Charleston, South Carolina, supporting over 100 e-commerce brands and global digital partners. With a strong performance culture and remote-first workforce, we are committed to operational excellence and workforce discipline across all client accounts.
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We are looking for a detail-oriented and proactive Real-Time Analyst (RTA) to support daily workforce execution and real-time monitoring. If you thrive in a fast-paced environment, love working with performance metrics, and take ownership of live operational outcomes — this role is for you.
What You'll Be Doing
As a Real-Time Analyst, you will be the front line of workforce execution, monitoring agent performance, managing schedule adherence, and ensuring service levels are met in real time. You will work closely with Workforce Management and Operations leaders to maintain coverage efficiency and re...
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