Real-Time Analyst Team Lead

Overview
The RTA Team Lead owns live operations across multiple Lines of Business, ensuring queue stability, SLA protection, and strong operational execution in a 24/7 environment.
This is a high-ownership leadership role for someone who thrives under pressure, operates with strong judgment and can lead both people and processes at a high level.
The ideal candidate combines operational thinking, technical proficiency, and strong communication skills to drive clarity, accountability, and continuous improvement across the organization.
What You'll Do
Own the end-to-end daily operations of the RTA function across all Lines of Business, ensuring queue stability and SLA adherence
Act as the primary source of truth for live operations, driving root cause analysis and operational decision‐making during critical incidents
Lead and develop a team of RTAs by establishing high performance standards, coaching toward autonomy, and creating a culture of operational own...