Real Time Coordinator I (NICE - US Based Client)

Employment Type: Full-Time Employment
Work Setup: Onsite onboarding for a two to four weeks, followed by a transition to a remote setup.
Work Schedule: Night Shift (Following U.S. Eastern Time Zone - 6x a week)
Location: Eastwood, Libis, Quezon City
Salary Package: 50,000 PHP to 80,000 PHP/Monthly

About the Client:
A major U.S. lawn care and landscape treatment company that provides professional services to help residential and commercial customers maintain healthy, attractive outdoor spaces
Position Overview:
The Real Time Coordinator (RTC) in Workforce Management is responsible for real-time monitoring, managing, and communication of intraday contact center performance in support of organizational goals. This role ensures effective and efficient utilization of resources based on the understanding of key performance drivers.

Responsibilities:
+ Monitor real-time performance of call volume, staffing levels, and agent adherence to ensure ...