Real-Time Operations & Queue Governance Analyst

A leading technology company in Toronto is seeking a Real Time Analyst to manage live operations with autonomy. The RTA will ensure queue stability, conduct root-cause investigations, and provide actionable updates. Ideal candidates will have proven experience in real-time operations, advanced Google Sheets skills, and strong judgment under pressure. This role offers a chance to contribute actively to operational improvements and requires flexibility in working hours for 24/7 coverage.
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