Real Time Scheduling Analyst

The Real Time Analyst position plays a crucial role in monitoring and managing the performance of the Contact Center in real-time. This role is responsible for real-time monitoring of queues, ensuring the correct number of agents are available to answer forecasted volume of incoming calls across all queues and intervals within the contact center environment. They will be accountable for monitoring critical business operations and performance indicators at an interval level in real-time.


Hours:

Shift will be Monday - Friday 7am - 3:15pm. Hybrid schedule available with 3 days in office and 2 days work from home.


Position can be based out of our NJM Hammonton or Trenton office.


Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential f...