Reception & Customer Service

About Us :

Air-conditioning company in residential and commercial space

About You :

• Certificate in Business Administration, Customer Service, or a related field (desirable).
• Experience using booking, CRM, or administrative systems (advantageous).
• Ongoing training in customer service or administrative systems (desirable).

Position Summary :

The Reception & Customer Service Officer is the first point of contact for customers and plays a critical role in delivering a professional, friendly, and responsive experience for all callers and visitors.

The role is responsible for managing incoming calls, scheduling service bookings, supporting administrative tasks, and providing coordination support to the Service, Projects, and Sales teams. This position ensures accurate communication, efficient office operations, and a consistently high standard of customer service across the business.

Key Requirements :

• Dem...