Reception Manager

Overview

We are looking for a professional, motivated, and service-driven Reception Manager to lead our reception team and ensure outstanding guest experiences.

Responsibilities

• Oversee daily front desk and reception operations.
• Supervise, train, and schedule reception staff.
• Ensure exceptional guest service during check-in, check-out, and throughout the guest stay.
• Work within the team on daily tasks with flexible hours and days.
• Handle guest inquiries, special requests, and complaints promptly and professionally.
• Monitor room assignments, requests, and reservations.
• Ensure accurate handling of guest accounts, billing, cash, and payment processes.
• Maintain up-to-date knowledge of hotel services, amenities, promotions, and local attractions.
• Enforce hotel policies, procedures, and service standards.
• Drive continuous improvement in guest satisfaction scores a...