Reception Manager

Responsibilities

• Oversee daily front desk and reception operations.
• Supervise, train, and schedule reception staff.
• Ensure exceptional guest service during check‑in, check‑out, and throughout the guest stay.
• Work within the team on daily tasks with flexible hours and days.
• Handle guest inquiries, special requests, and complaints promptly and professionally.
• Monitor room assignments, requests, and reservations.
• Ensure accurate handling of guest accounts, billing, cash, and payment processes.
• Maintain up‑to‑date knowledge of hotel services, amenities, promotions, and local attractions.
• Enforce hotel policies, procedures, and service standards.
• Drive continuous improvement in guest satisfaction scores and service quality.
• Ensure smooth and efficient communication and cooperation with other departments.

Employment Details

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