Reception - Nights

First impressions are everything! As a Nights Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

• To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
• Check that details of regular guests are updated using Guest History.
• Ensure all diary events, flags and specials are actioned.
• Check and pass on all guest mail, messages and parcels promptly.
• To liaise closely with Housekeeping on information relating to rooms and lost property.
• To be fully aware of daily worksheet and ensure this form is used.
• Ensure all account postings are accurate and necessary paperwork produced.
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Ensure security procedures are maintained according to policy.
• Report...