Reception Supervisor

We are seeking an experienced Receptionist Supervisor to oversee and ensure the smooth operation of the Club Front Office Department. The successful candidate will maintain high service standards, manage reservations, staff, and guest services, and ensure a seamless guest experience.

Primary Responsibilities

• Manage day-to-day Front Office operations while upholding Club standards and departmental objectives.
• Ensure profitability through upselling and maximizing guest compliments via social media channels.
• Oversee reservation control, forecasting, daily group movements, room blocking, VIP room assignments, cleanliness, and setup of complimentary items.
• Coordinate with Sales, Housekeeping, and other departments for smooth guest check-ins and check-outs.
• Conduct spot checks of guest rooms to maintain housekeeping standards.
• Supervise front desk, guest services.
• Build and maintain strong relat...