Reception Technician

Job Description
This role serves as the central hub for inbound customer communication, acting as the first point of contact for calls and emails and ensuring each customer quickly reaches the right solution. You will handle a high volume of customer interactions, perform light troubleshooting on rented environmental and safety equipment, and coordinate with technical experts and internal teams to resolve issues efficiently. The position suits someone who is bright, resourceful, technically curious, and energized by a fast-paced, customer-driven environment where no two calls are the same.
Responsibilities

+ Serve as the primary point of contact for inbound customer calls and emails, handling approximately 40 customer interactions per day.

+ Answer incoming calls using a multi-line switchboard, clearly identify customer needs, and prioritize requests based on urgency and complexity.

+ Listen carefully to customer questions, complaints, and service reque...