Receptionist (Certification)

KEY PERFORMANCE AREAS

Cleanliness of reception area

• Coordinate with cleaning staff to ensure regular cleaning of the reception area.
• Maintain a tidy and presentable environment.

Call Management

• Answer incoming calls promptly, adhering to SAMSA's telephone protocol.
• Redirect calls or inquire about redirection and take messages when required.
• Ensure that any missed calls are promptly followed up on, providing timely responses to any inquiries.

Client liaison / welcoming of visitors

• Schedule/diarise appointments with clients on behalf of the Certification Department.
• Greet visitors warmly, invite them to wait in the designated area, and ensure that they are attended to in a timely manner.
• Redirect queries and emails to the appropriate individuals based on the type of certificate or service that is required.

Administrative support

• Assist with ensu...