Receptionist & Customer Service Representative

Position Overview

The Receptionist & Customer Service Representative serves as the first point of contact for clients, providing exceptional customer service and administrative support to the lending department. This role is responsible for managing incoming communications, assisting clients with general inquiries, and supporting the team with various administrative tasks to ensure smooth daily operations.

Roles & Duties

• Greet and assist clients over the phone, live chat, and via email with professionalism and courtesy.
  
• Provide basic information on loan products, application processes, and documentation requirements.
  
• Answer incoming customer enquiries via email, call and live chat and assist as required
  
• Guide customers in using online services, including navigating the clients website and payment systems.
  
• Liaise with lending team to resolve client inquiries in a s...