Receptionist - Guest Relations

Position:
Receptionist - Guest Relations

Location: Gulberg, Lahore
We are looking for a
presentable and client focused
Receptionist to join our hotel in Gulberg. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out process, and excellent guest service throughout their stay.

Key Responsibilities

• Greet and welcome guests with a friendly and elite attitude.
• Manage check-ins, check-outs, and room reservations efficiently.
• Handle guest inquiries, complaints, and requests promptly.
• Maintain records, update bookings, and coordinate with housekeeping and management.
• Manage phone calls, emails, and messages courteously and professionally.
• Ensure the reception area is tidy, organized, and presentable at all times.

Requirements

• Good communication and interpersonal skills.
• Presentable, polite, and confident persona...