Receptionist

Operational Responsibilities:

· Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience

· Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service

· Deal with guest requests to ensure a comfortable and pleasant stay.

· Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible

· Administer all routes of reservations to ensure that room bookings are made and recorded accurately

· Ensure that all reservations and cancellations are processed efficiently

· Maintains waiting list and coordinates seating when on a waiting list

· Report any maintenance, breakage or cleanliness problems to the Restaurant Manager

· Undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and w...