Receptionist

Position Overview

The Receptionist serves as the first point of contact for employees, applicants, clients, and visitors. This role is responsible for providing excellent customer service, managing front desk operations, and ensuring a smooth and professional experience for everyone entering the BPO office.

Key Responsibilities

Front Desk & Visitor Management

• Greet and assist visitors, applicants, and employees in a courteous and professional manner.
• Manage the visitor logbook and issue visitor badges in accordance with company security protocols.
• Inform concerned departments of visitor arrivals promptly.

Telephone & Communication Handling

• Answer, screen, and direct phone calls to the appropriate personnel or department.
• Handle inquiries through phone, email, or walk-ins, ensuring accurate and helpful information.

Administrative Support

• Maintain cleanliness and o...