Receptionist (Virtual) - Mandarin Speaking

Job Summary

We are seeking a professional and customer-focused
Virtual Receptionist (Mandarin Speaking)
to manage front-line communication and provide excellent remote support to clients and visitors. The ideal candidate is well-organized, polite, and fluent in both Mandarin and English, with strong communication and multitasking skills.

Key Responsibilities

• Handle incoming calls, emails, and live chats in a professional and courteous manner
• Provide accurate information to clients, visitors, and internal teams
• Manage virtual front desk duties including call routing, message taking, and appointment scheduling
• Respond promptly to customer inquiries and resolve basic issues or escalate when necessary
• Maintain proper records of calls, messages, and customer interactions
• Support administrative and coordination tasks as assigned
• Ensure a positive and professional customer experience at all times