Recoveries Agent

Overall Purpose of the Role:

The purpose of the Recoveries Agent role is to effectively manage and recover written‑off accounts by applying strong administrative capability, consistent follow‑up, and high attention to detail within a pressurised and target‑driven environment. The role requires accurate account management, timely engagement with customers and external stakeholders, and strict adherence to internal policies, legal requirements, and regulatory standards. Through disciplined execution and professional customer and outsourced partner interaction, the Recoveries Agent supports the bank’s recovery objectives while maintaining service excellence and data integrity.

Requirements

Experience and Skills Required:

• 3 to 5 Years previous experience in recoveries, collections, or a financial services and/or banking environment.

• Exposure to written‑off accounts and/or debt sale–related ...