Recovery Office

Job Brief

We are hiring a dedicated Recovery Officer to own the collection of corporate Bill‑to‑Company (BTC) receivables for our hotel. The role manages an active portfolio of 150+ corporate accounts — banks, pharmaceutical firms, and other repeat clients — with the mandate to bring down aged balances, shorten payment cycles, and convert overdue accounts into reliable, on‑time payers. This is a hands‑on, target‑driven role that demands both persistence and the relationship skills to keep key corporate clients intact.

Job Responsibilities

• Own end‑to‑end recovery of all BTC / corporate receivables, prioritising high‑risk and aged accounts.
• Maintain and work the receivables aging report; track each invoice from issuance to clearance.
• Conduct structured collection follow‑ups – calls, emails, and visits – and confirm committed payment dates with corporate clients.
• Segment accounts by risk (Performing / Watch / High / Cri...