Job Description
Job Summary
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Requirements • Minimum of a Bachelors’ degree preferably in a Business field.
Responsibilities
• Ensure efficient customer service delivery by attending to customer queries/complaints with utmost care/service, review repayment problems and recommend way forward.
• Retrieval Make customer follow up calls and submit periodic call reports, repayment proposals, and diarize follow ups.
• Maintain a register of files in watch list /default/arrears and submit daily reports
• Manage stakeholders in the loan recovery process, customers, branch managers and debt recovery companies
• Analyze loans in arrears/default and recommend appropriate plan of action
• P...
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