REF92279Q_2026221750 - Senior Program Analyst - EIT - 2 to 3 years - Telecom - Genesys Cloud, AWS, Avaya, and NICE

Job Description

- Provides L1/L2 IT onsite support for business location 

- Must have exposure in Cloud based voice Technology (Genesys Pure Cloud, AWS etc), Avaya, Recording Platforms - Nice, Verint etc.

- Trace and solve for any report issue. 

- Cooperate with vendors and to respond for any IT daily operation 

- Ensure the compliance for any IT policy/requirement. 

- Successfully handle those non-routine issues, escalates to management on a timely manner

- Requires supervision to manage daily activities and is able to meet published deadlines for activities 

- Ensures all work is performed in accordance with targets and adheres to SLA

- Graduate in any stream, B.E/B.Tech, etc. 

- 3 - 5 years of IT work experience - Good understanding/practice of MS OS, Office, outlook mail, VMware, Citrix etc. 

- IT basic knowledge on n...