Refill Technician

Job Description
The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.

Job Duties:

Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.

Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.

Answer, resolve and triage inbound inquiries appropriately.

Clar...