Refund Assistant

Global Blue

Full-time Schönefeld, Brandenburg Information and Record Clerks

Posted:

June 15, 2026

Location:

Schönefeld, Brandenburg, Germany

Job Description

Responsibilities
Reviewing Tax-Free forms for completeness according to tax regulations and Global Blue guidelines
Refunding the payout amount according to Global Blue guidelines, including verifying travelers’ eligibility for tax refunds
Using internal and necessary application software for communication and refund processing, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual, and MS Office
Handling cash and cashless transactions for customers according to Global Blue guidelines
Fraud prevention and security measures in collaboration with the responsible Refund Manager / Airport Manager. Adhering to anti-fraud guidelines
Complying with Global Blue guidelines and requirements, as well as preparing reports and statistics
Supporting the Supervisors / Airport Managers in the “Recovery Project,” which focuses on correcting and preventing payout mistakes
Back office tasks such as preparing docume...
                

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Job Overview

Job Type: Full-time

Location: Schönefeld, Germany

Posted: June 15, 2026

Deadline: July 25, 2026