Regional Airline Support Manager

Date Posted: Country: Singapore Location: SG-01-SINGAPORE-041 BLOCK A 41 Changi N CRES 41 CHANGI N CRES-041 BLOCK A Position Role Type: Unspecified Primary Responsibilities Lead and develop the team of airline support managers safeguarding a strong culture of Customer Support Drive integration and collaboration between the ASM team and the local MRO organization Manage team for optimal customers support to Airline customers in region by driving a proactive customer engagement philosophy. Manage customer expectations, drive operator behavior, create balanced conversations on service levels, educate on product complexity, convey support solutions driving commercial opportunities for Collins, promote internal initiatives and changes, while ensuring excellent CX. Collaborate with sr. leadership globally to plan and execute cross team operational initiatives Foster an environment of collaboration with other Aftermarket support functions i.e., AMTS, MRO & SPARES to ensure coordinated custo...