Regional CS Director

Spectris Pte Ltd (MP OpCo)

Full time Japan, Tokyo Top Executives

Posted:

June 07, 2026

Location:

Japan, Tokyo, Japan

Job Description

Position Summary:
The function of the Regional Customer Success Director is to lead and direct a geographically distributed dynamic territory team of Customer Services professionals, within the scope of the set strategic direction and the defined operational processes, to maximise the customer support revenues, by driving and continuously improving customer satisfaction (NPS) in the best, most cost-effective way. The Director manages the Customer Success Departments within a specific territory and is facilitating technical support to Distributors and agents where applicable, in collaboration with the export (sales) teams. The goal is to develop and maintain a highly competent, efficient and effective profit generating support network to the Malvern Panalytical install base
Specific Duties and Responsibilities:
Responsible of the day to day planning and execution of the work:
Drive the planning and scheduling of deliverables i.e....
                

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Job Overview

Job Type: Full time

Location: Japan, Japan

Posted: June 07, 2026

Deadline: July 17, 2026