Regional Customer Care

Key Responsibilities Customer Contact and Management Focus on Regional Quality issues, escalations, NBH and SQIPs. Act as the primary customer contact for all product quality matters. Management of Escalations with customers. Action Plans development to address each customer escalation. Maintain effective and timely communication with the customer. Lead technical negotiations related to product deviations, complaints, and validations. Represent the organization in audits, visits, and quality reviews with the customer. Lead the handling of customer complaints, ensuring prompt and effective responses. Coordinate immediate containment actions to protect the customer. Conduct root cause analyses using structured methodologies (8D, 5 Whys, Ishikawa). Ensure the implementation and validation of permanent corrective actions. Follow up until formal closure with the customer. Ensure the correct interpretation and implementation of the customer's specific product requirements. Verify that these ...