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Regional Customer Care

Confidential
Full-time región centro, jalisco Servicio de atención al cliente
Posted:
June 07, 2026
Location:
región centro, jalisco, Mexico

Job Description

  • Focus on Regional Quality issues, escalations, NBH and SQIPs.
  • Act as the primary customer contact for all product quality matters.
  • Management of Escalations with customers.
  • Action Plans development to address each customer escalation.
  • Maintain effective and timely communication with the customer.
  • Lead technical negotiations related to product deviations, complaints, and validations.
  • Represent the organization in audits, visits, and quality reviews with the customer.
  • Lead the handling of customer complaints, ensuring prompt and effective responses.
  • Coordinate immediate containment actions to protect the customer.
  • Conduct root cause analyses using structured methodologies (8D, 5 Whys, Ishikawa).
  • Ensure the implementation and validation of permanent corrective actions.
  • Follow up until formal closure with the customer.
  • Ensure the correct interpretation and imp...

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Job Overview

Job Type: Full-time
Location: región centro, Mexico
Posted: June 07, 2026
Deadline: July 17, 2026