Regional Customer Care

Confidential

Full-time región centro jalisco, región centro jalisco Other-General

Posted:

May 27, 2026

Location:

región centro jalisco, región centro jalisco, Mexico

Job Description

                    Focus on Regional Quality issues, escalations, NBH and SQIPs. 
Act as the primary customer contact for all product quality matters. 
Management of Escalations with customers. 
Action Plans development to address each customer escalation. 
Maintain effective and timely communication with the customer. 
Lead technical negotiations related to product deviations, complaints, and validations. 
Represent the organization in audits, visits, and quality reviews with the customer. 
Lead the handling of customer complaints, ensuring prompt and effective responses. 
Coordinate immediate containment actions to protect the customer. 
Conduct root cause analyses using structured methodologies (8D, 5 Whys, Ishikawa). 
Ensure the implementation and validation of permanent corrective actions. 
Follow up until formal closure with the customer. 
Ensure the correct interpretation and implem...
                

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Job Overview

Job Type: Full-time

Location: región centro jalisco, Mexico

Posted: May 27, 2026

Deadline: July 06, 2026