Regional Customer Operations Manager (Finance, Fintech)

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Regional Customer Operations Manager – (Finance, Fintech) - All MarketsAt IPF Digital, we're looking for a Regional Customer Operations Manager to support and coordinate Customer Care operations across Mexico, Australia, Czech Republic and the Baltic markets (Latvia, Lithuania, Estonia).
This is a regional, high-exposure role where you'll play a key part in ensuring operational stability, performance and consistency, working closely with international teams and supporting day-to-day execution across markets.
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What you'll doYou will act as a central operational link across markets, ensuring Customer Care operations run smoothly and efficiently:Monitor operational KPIs and service levels across multiple marketsIdentify performance gaps and coordinate timely resolution of operational issuesAct as the main point of contact between HUB teams and local market teamsSupport and coordinate day-to-day operational topics and queriesEnsure alignment and consistency across C...