Regional CX Leader: Strategy, Quality & Onboarding

A leading customer experience firm in Kuala Lumpur seeks a Regional Customer Experience Manager to oversee service operations, ensuring quality and compliance across the region. This role requires 5+ years of leadership experience within financial services and proven capability in managing large teams. The ideal candidate will possess strong stakeholder management skills and data literacy, with familiarity in CRM tools. This position is onsite, offering a significant opportunity to drive customer satisfaction and operational excellence.
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