Regional Director of Operations - Online (Markham)

Head of Operations & Transformation

The Head of Operations & Transformation is accountable for enterprise execution, operating model design, and cross-functional alignment across Sales, Delivery, Finance, HR, and Technology. The successful candidate will design and implement a scalable operating model that supports the company’s growth objectives. They will play a central role in aligning functions, resolving priorities, and ensuring consistent performance across the business.

Key Responsibilities

• Lead business model transformation initiatives, ensuring changes are effectively executed, sustained, scalable, and continuously improved.
• Drive cross-functional alignment, resolving priorities, trade-offs, and execution risks across the business.
• Partner with the CEO and Finance to drive financial performance, applying a strong understanding of P&L, forecasting, and margin levers to support decision‑making.
• Own the revenue and re...